Refund policy
Return & Refund Policy
At Thessaly California, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be in its original packaging
- Be in the same condition as received
- Include proof of purchase or your order number
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items showing signs of wear, washing, damage, or alteration after delivery
- Products returned without original tags
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing may take up to 5 business days after inspection.
- Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently offer exchanges only for items that are:
- Damaged
- Defective
- Incorrectly shipped
If you need a different size or color, we recommend placing a new order and returning the eligible item in accordance with this policy.
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has entered processing or has been shipped, it can no longer be canceled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: info@thessalycalifornia.com
Website: https://thessalycalifornia.com