Shipping policy
Shipping Policy
Thank you for shopping with Thessaly California. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing an order.
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please note that orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery Time
After your order has been shipped, estimated delivery is:
7–14 business days
Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, or other unforeseen circumstances.
While we strive to meet these estimates, delivery dates cannot be guaranteed.
Shipping Destinations
At this time, Thessaly California ships to addresses within the United States.
We currently do not ship to:
- P.O. Boxes
- APO/FPO addresses
- International destinations
We may expand our shipping regions in the future.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.
Any available free shipping promotions will also be clearly shown at checkout.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Delays
Occasionally, shipping delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather
- Carrier delays
- High seasonal demand
- Public holidays
- Customs or transportation disruptions (where applicable)
We appreciate your patience should these situations arise.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur.
If you notice an error in your shipping address, please contact us immediately at:
We cannot guarantee changes once an order has entered processing.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Thessaly California is not responsible for lost or stolen packages.
If you believe your package has been lost, we recommend:
- Checking around your delivery location
- Contacting household members or neighbors
- Contacting the shipping carrier directly
If you still need assistance, please contact our customer support team and we will do our best to help.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item(s)
Our team will review your request and work to provide an appropriate resolution.
Multiple Shipments
In some cases, your order may arrive in separate packages to ensure faster delivery or due to product availability.
If this happens, you will receive tracking information for each shipment.
Contact Us
If you have any questions regarding shipping, please contact us:
Thessaly California
Email: info@thessalycalifornia.com
Website: https://thessalycalifornia.com